Clients are expected to keep their accounts up to date at all times. New accounts must pay for their term of service before service is activated on their account. This policy is for all orders.
Billing Procedures : For Cheque’s, Bank Drafts, money orders and other forms of payments.
Cheque, bank drafts, money order or cash accounts must have payment to Five Ocean Computers 15 days before their recurring billing date. In the event that payment is not received one week before their renewal date, service will be discontinued.
All new accounts are e-mailed a receipt immediately after the account is setup. If you wish to have a receipt mailed to you via postal mail, you will need to contact our billing department to request this.
Cancellations requests MUST be sent at least 7 days before account renewal date.
As a client, you commit to the length of your service cycle. Because of your commitment, we offer a discount on the service. Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. Five Ocean Computers commits to providing the offered services backed up by our service guarantees. While we do not offer refunds for pro-rated service beyond the first 15 days of use, you have no obligation to continue using our service even though you have already paid for the service.
If you avail our 15 day money back guarantee all fee’s except domain name charges and setup costs are refunded.
Refunds are ONLY offered via cross cheques.
If you have any questions in this regard please contact us at [email protected]